Duelz Casino Privacy Policy

At Duelz, we are fully committed to protecting your personal data and ensuring your privacy is respected at every stage of your experience with us. This Privacy Policy explains how we collect, use, store, and share your personal information when you access and use our services at duelz.com. We operate under the legal name SuprPlay Limited, a company registered in Malta (registration number C-74595), located at Palazzo Villa Rosa, Triq in-Nemes, Swieqi SWQ3302. We are licensed and regulated by the UK Gambling Commission (account number 48695), and our services are available exclusively to residents of Great Britain. Please read this policy carefully to understand how we handle your information and what rights you have.

Who We Are and How to Contact Us

We are part of the SuprNation Group, operating Duelz as a dedicated online casino platform for UK players. If you have any questions about this Privacy Policy or the way we handle your data, you can contact our customer support team at any time:

• Email: support-uk@duelz.com
• Live chat: available 24/7 directly through our website

We do not provide a Duelz casino contact number for telephone support at this time. For all privacy-related enquiries, we recommend using our live chat or email channels, both of which are monitored around the clock by our English-speaking support team.

Information We Collect About You

When you register and use our services, we may collect the following categories of personal information:

Identity and Contact Information

• Full name, date of birth, and gender
• Residential address, email address, and phone number
• Username and account login credentials
• Copies of identity documents (e.g. passport or driving licence) for verification purposes

Financial Information

• Payment method details, including those used via Trustly, PayPal, Skrill, Neteller, Visa/Mastercard debit, Apple Pay, and Paysafecard
• Deposit and withdrawal history, including transaction amounts and timestamps
• Bonus usage, including Duelz casino bonus activity and free spins claimed

Technical and Usage Data

• IP address, browser type, device type, and operating system
• Pages visited, time spent on site, and gaming activity
• Login and session data, including Duelz login timestamps and frequency
• Cookie data and tracking technologies (see our Cookie section below)

Communications Data

• Records of correspondence with our support team via live chat or email
• Feedback and complaints you submit to us
• Marketing preferences and opt-in/opt-out records

How We Use Your Information

We use the personal data we collect for the following lawful purposes:

• Account management: To create and maintain your player account, verify your identity, and process your Duelz login securely.
• Service delivery: To process deposits and withdrawals, award bonuses such as the Duelz welcome bonus and free spins, and provide access to our full game library.
• Legal compliance: To comply with UK Gambling Commission requirements, anti-money laundering (AML) regulations, and Know Your Customer (KYC) obligations.
• Responsible gambling: To monitor gameplay and identify signs of problem gambling behaviour, enabling us to take appropriate protective action.
• Security: To detect and prevent fraud, unauthorised access, and the use of VPNs or proxy servers, which are strictly prohibited on our platform.
• Marketing: To send you relevant promotional communications about Duelz casino bonus offers, cashback promotions, and loyalty rewards — only where you have given your consent or where we have a legitimate interest to do so.
• Analytics and improvement: To understand how players use our platform and to improve our services, interface, and overall experience.

Legal Basis for Processing

We process your personal data on the following legal bases under UK data protection law and the UK GDPR:

• Contractual necessity: Processing required to fulfil our obligations under your account agreement.
• Legal obligation: Processing required to meet regulatory requirements imposed by our UK Gambling Commission licence.
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement, where this does not override your rights.
• Consent: Where you have explicitly agreed to receive marketing communications or the use of non-essential cookies.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on the Duelz online casino platform to enhance your experience, ensure functionality, and gather analytics data. Cookies allow us to remember your preferences, maintain your session during gameplay, and measure the effectiveness of our promotional campaigns.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly, including secure login and navigation.
• Analytical cookies: Help us understand how visitors interact with our platform so we can improve it.
• Marketing cookies: Used to deliver relevant advertisements and track the success of campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of our site.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Group companies: Other entities within the SuprNation Group, such as NYSpins, which operates under the same parent company, where necessary for operational or compliance purposes.
• Payment providers: Including Trustly, PayPal, Skrill, Neteller, and other approved payment processors to facilitate transactions.
• Game providers: Including NetEnt, Evolution Gaming, Pragmatic Play, Play'n GO, and others, to the extent required to deliver our gaming services.
• Regulatory authorities: Including the UK Gambling Commission and law enforcement, where required by law.
• Alternative Dispute Resolution: We may share relevant data with eCOGRA, our approved ADR provider, in the event of a dispute.
• Service providers: Third-party vendors who assist us with IT infrastructure, fraud prevention, and analytics, under strict data processing agreements.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy and to meet our legal obligations. Under UK gambling regulations, we are required to retain certain records for a minimum of five years following the closure of your account. Financial transaction records may be retained for up to seven years in accordance with anti-money laundering legislation.

Your Rights Under UK Data Protection Law

As a user of our Duelz UK services, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations.
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at support-uk@duelz.com. We aim to respond to all verified requests within 30 calendar days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection authority.

International Data Transfers

As a Malta-registered operator serving GB residents, some of your data may be processed outside the United Kingdom. In all such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved under UK data protection law, to protect your information to the same standard as within the UK.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These measures include SSL encryption, secure data storage, access controls, and regular security assessments. We also prohibit the use of VPN or proxy services on our platform, as these may compromise account security and violate our terms of service.

Children's Privacy

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has accessed our platform or provided us with personal information, we will take immediate steps to close the account and delete any associated data.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in law, regulation, or our operational practices. When we make significant changes, we will notify you via email or through a prominent notice on our website. Your continued use of Duelz following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.