Duelz Casino Cookies Policy

At Duelz Casino, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookies Policy explains what cookies are, how we use them, what types of cookies we deploy on duelz.com, and how you can manage your cookie preferences. By continuing to use our platform, you acknowledge and accept the use of cookies in accordance with this policy. If you have any questions, please contact us via our 24/7 live chat or email us at support-uk@duelz.com.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, tablet, or smartphone — when you visit a website. Here at Duelz Casino, we use these files to help us recognise your browser, remember your preferences, and improve the overall experience you have when you visit our platform. Cookies cannot run programmes or deliver viruses to your device; they are simply small data files used to make websites work more efficiently.

In addition to cookies, we may also use web beacons, pixels, and similar tracking technologies that work alongside cookies to help us understand how you interact with our site.

How We Use Cookies

At Duelz Casino, we use cookies for a variety of important purposes, including:

• Enabling you to log in securely to your account (duelz casino login functionality relies on session cookies)
• Remembering your language and regional preferences
• Keeping you signed in during your gaming session
• Preventing fraudulent activity and protecting the security of your account
• Helping us understand which games, promotions, and features are most popular among our players
• Delivering relevant content, including information about our duelz casino welcome bonus and ongoing promotions such as duelz free spins and cashback offers
• Improving overall site performance and fixing technical issues
• Complying with our obligations under UK Gambling Commission licence 000-048695-R-327029-011

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for Duelz Casino to function correctly. Without them, core features of our website — such as account authentication, secure payments, and session management — would not operate. We do not require your consent to place these cookies, as they are strictly required for service delivery.

Performance and Analytics Cookies

We use analytics cookies to collect information about how visitors use our site. This includes data such as which pages are visited most frequently, how long users spend on each page, and any error messages encountered. At Duelz Casino, this information helps us continuously improve our platform and ensure the best possible experience for players in the United Kingdom — our sole target market.

Functional Cookies

Functional cookies allow our Duelz Casino platform to remember choices you make — such as your preferred currency (GBP), display settings, and whether you have accepted our terms. These cookies enable a more personalised and seamless experience every time you visit our site.

Targeting and Advertising Cookies

We, along with our trusted third-party partners, may place targeting cookies on your device to deliver advertising content that is relevant to your interests. At Duelz Casino, we may use these cookies to measure the effectiveness of our marketing campaigns, including promotions related to the duelz bonus and our gamified loyalty programme featuring duels and treasure chests.

Please note that even if you opt out of targeting cookies, you may still see advertisements — they simply will not be personalised to your interests.

Third-Party Cookies

As part of delivering a high-quality gaming experience, our Duelz Casino website integrates content and tools from trusted third-party providers — including game studios such as NetEnt, Evolution Gaming, Pragmatic Play, and others. These providers may set their own cookies on your device when you access their content on our platform.

Additionally, we work with analytics providers such as Google Analytics to help us understand site usage patterns. These third parties have their own privacy and cookie policies, and we encourage you to review them independently. At Duelz Casino, we carefully select our third-party partners, but we cannot be held responsible for cookies placed by external services.

Cookie Duration

Cookies we use on our Duelz Casino site are either session-based or persistent:

• Session cookies — These are temporary and are deleted automatically when you close your browser. They are primarily used to manage your login session and keep your gameplay uninterrupted.
• Persistent cookies — These remain on your device for a set period, even after you close your browser. We use persistent cookies to remember your preferences and improve your experience on return visits to Duelz Casino.

Managing Your Cookie Preferences

At Duelz Casino, we respect your right to control how your data is used. You can manage or withdraw your cookie consent at any time through the following methods:

Cookie Consent Tool

When you first visit our Duelz Casino site, you will be presented with a cookie consent banner. You may use this tool to accept all cookies, reject non-essential cookies, or customise your preferences by category.

Browser Settings

Most web browsers allow you to control cookies through their settings. You can configure your browser to:

• Block all cookies
• Block only third-party cookies
• Clear existing cookies
• Notify you when a cookie is being set

Please be aware that restricting cookies may affect the functionality of our Duelz Casino platform. For example, disabling strictly necessary cookies may prevent you from completing the duelz casino login process or accessing certain features of our site.

Opt-Out Links

For targeted advertising, you may also opt out through industry tools such as the Your Online Choices platform (www.youronlinechoices.eu) or the Network Advertising Initiative opt-out page.

Cookies and Responsible Gambling

At Duelz Casino, we operate exclusively for GB residents under the strict oversight of the UK Gambling Commission. Some cookies we deploy are specifically designed to support responsible gambling compliance — for example, cookies that remember your session duration settings, deposit limits, and self-exclusion status. These cookies are classified as strictly necessary and cannot be disabled, as they are required to uphold our regulatory obligations and protect players.

Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our business practices. We encourage you to check this page periodically to stay informed. If we make significant changes to how we use cookies at Duelz Casino, we will notify you via a prominent notice on our website or by other appropriate means.

Contact Us

If you have any questions or concerns about our use of cookies, or about this Cookies Policy in general, please do not hesitate to get in touch with our Duelz Casino customer support team. We offer 24/7 live chat directly on the site, or you can reach us by email at support-uk@duelz.com. Our support team is always available to assist you with any queries regarding privacy, data protection, or your account.

Duelz Casino is operated by SuprPlay Limited (Malta, reg. C-74595), part of the SuprNation Group. We are licensed and regulated by the UK Gambling Commission under account number 48695. Our independent Alternative Dispute Resolution (ADR) provider is eCOGRA.